Thank you for purchasing our gear. Sometimes an issue escapes our excellent QC team, or one of our products develops a performance issue in the field. We want to keep all of your gear functioning at 100% of its capabilities, so give us a chance to make things right.
LZX Industries offers a full repair or replacement manufacturer's warranty against performance issues, parts defects, or manufacturing errors for 1 year following the purchase of a new product. If you're ineligible for a warranty repair, our repair bench fee is $50 per hour with a one hour minimum per project. After we process your request we will send you instructions for returning your item to us.
Your Name (required)
Your Email (required)
Your Phone Number
Please be as detailed as possible, the information provided will be used to determine your warranty eligibility. If you have more than one product to return for repair, please submit this form multiple times.
Product Name (required)
Serial Number (if identifiable)
Purchased From (required)
Purchase Date (required)
Order Number (if applicable)
Please use a permanent address where you will be able to receive shipment of your returned or replaced item. If you are a domestic customer in the continental United States and your item qualifies for a warranty repair, we will e-mail you a prepaid shipping label. If you are an international customer and your item qualifies for a warranty repair, we will refund your standard rate shipping costs to return the item to us after the repair is resolved.
Name (required): Company: Address Line 1 (required): Address Line 2: City (required): State/Province (required): Postal Code (required): Country (required): Phone Number:
Please provide a thorough description of issues with the module.
Please Classify The Issue (required) Brand new module with obvious manufacturing and quality control defectsA performance issue that appeared after a period of useA secondhand module purchased with issues that need repairA tune up or parts replacement on a heavily used or broken moduleOther
Please provide details on your EuroRack system, if applicable:
EuroRack Case Model
EuroRack Power Supply Model
Our goal is to respond to all requests within 24 hours, Monday through Friday.