Need help? Contact us at [email protected]
Email Customer Care
Please contact us by e-mail to [email protected] and we will get back to you ASAP!
We process and ship orders twice a week. The worst case delay between placing your order and shipment is 3-4 days. If your order is placed between noon on a Monday and noon on a Thursday, your order will ship the following Friday. If your order is placed between noon on a Thursday and noon on a Monday, your order will ship the following Tuesday. All items which can be purchased in the webstore are in stock and ship in this time frame. Occasionally a product will be backordered. In this case, we will e-mail you to alert you to the lead time to backorder shipment and any other items will ship to you immediately. LZX Industries will cover the shipping costs of any backordered items. In the case that the backorder lead time is greater than 28 days, we will cancel and refund any backordered items and encourage you to place your order again at a later date.
Returns & Exchange
Unopened and unused products may be returned for a full refund within 14 days of receipt. Products which have been removed from their packaging or connected to power may be returned within 14 days of receipt for a refund with a 15% restocking fee. Used modules returned in this manner must be undamaged and not have any blemishes from mounting screws or rack rash. The customer is responsible for paying return shipping in the case of a non-warranty return. All products are covered under a one year manufacturer warranty from the date of purchase. This warranty covers any operational defects in the module, missing parts or broken parts. If you would like to return your module for a warranty repair, please contact us via e-mail to [email protected] with your return shipping address and the dimensions/weight of your return shipment along with a description of your issue. We'll e-mail you a prepaid shipping label for the warrantied return. Our turnaround on service and repairs is 3-4 business days unless there are complications.
Contact us at [email protected] if you have further questions.